Coinbase claims to reduce account freezes by 82%

Coinbase claims to reduce account freezes by 82% originally appeared on TheStreet .

Coinbase (Nasdaq: COIN), the largest crypto exchange in the U.S., has successfully reduced account freezes by 82%, CEO Brian Armstrong claimed on X on 6 June.

Armstrong acknowledged that account freezes have been a major problem at the exchange for a long time, but the team has succeeded in largely fixing the issue.

With account freezing reduced by 82%, more improvements to the system are anticipated, which the community will be kept updated on, Armstrong said. He urged users whose accounts are still restricted, except those sanctioned for illegal activity, to contact the support team to get the issue resolved quickly.

Armstrong, in particular, hailed the efforts of Dor Levi for resolving the issue.

Levi, who recently joined Coinbase’s product team, credited the firm making significant investments in machine learning models, infrastructure, modeling, and teams for fewer account freezes. He added:

The goal is clear: Account freezes should be rare, limited to situations that warrant them, primarily when we're legally obligated (e.g. sanctions or court orders) or protecting users (e.g. from scams or account compromises).

Armstrong's post invited users complaining about customer service , account verification , and multiple account restrictions to which the CEO offered help. However, crypto influencer Wendy O decried :

Damage is kinda done with retail

Wendy added that most of her audience consists of retail users and they refuse to engage with Coinbase due to this issue that she claims has been going on since 2021.

Though the company last month became the first crypto company to join the much-coveted S&P 500 list , Coinbase has been facing several challenges of late, such as a data leak affecting 69,461 users and the SEC investigating it for reportedly overstating user numbers.

Coinbase claims to reduce account freezes by 82% first appeared on TheStreet on Jun 11, 2025

This story was originally reported by TheStreet on Jun 11, 2025, where it first appeared.